White paper

How social disruption drives contact center fraud

And how to fight back, with stronger identity and credibility checks

Better fraud prevention, all around.

When everyday life changes, the fraud landscape changes too. Contact center leaders who understand this transformation are better placed to protect their organizations and their customers.

In this white paper we explain how social and economic disruption affects the incidence, nature and origin of contact center fraud—and how AI‑powered technology can help mitigate these new and increased risks.

Download the white paper now to discover:

1

How professional fraudsters capitalize on disruption

2

Why disruption makes agents and customers more likely to break the law

3

Where technology can help remove the opportunity for fraud

4

How trailblazing brands are putting that technology into practice

Download the white paper now