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Ready to see fewer no‑shows, deeper patient engagement and greater ROI? It's time to rethink appointment management.
On average, 13% of patients do not show up for their appointments, 30% of clinician time goes unused and 50% of canceled appointments can be rescheduled with an automated system. All these trends significantly impact physicians and their practices.
For more than 20 years, Nuance has powered customer engagement solutions including appointment, billing and payment reminders, across major industries, including healthcare, banking and transportation, helping Fortune 500 companies attract and retain their customers through AI‑enabled digital, voice, outbound and biometric security products.
Nuance Appointment Management solutions help healthcare organizations by automating the appointment management processes while meeting your patients’ and physicians’ expectations.
10 Best Practices for Appointment Management eBook
Learn what it takes to deliver fewer no-shows, deeper patient engagement and greater ROI.
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Nationally-Recognized Healthcare Provider case study
Learn how a leading provider enhanced patient experience and improved key metrics through personalized interactions.
Get it nowNuance Appointment Management solutions enhance the customer experience while reducing no-shows. See how your healthcare organization can proactively reach your patients to confirm, reschedule and more.
Appointment management enables your patients to confirm and reschedule appointments in real time, thus alleviating the burden from your call centers, helping to reduce operational costs.
Proactively reach out to customers at the right time, with the right information and in the right way. Through appointment reminder scripts and self-service options customers can act on, you’ll reduce your inbound call rate.
Omni-channel appointment management enables patients to manage their appointments when they want and through their preferred channel—from mobile phones to email to live voice.
Cost of no-shows to the US healthcare system
of young adults prefer texts for reminders but only 18% of providers use text messaging
A Baldrige award‑winning organization reduced missed appointments by 25% with proactive communications, resulting in annual savings of $2.5 million. Get the case study.
Your customers want to make their appointments. Automated appointment reminders significantly decrease patient no‑shows, which can cost the average hospital up to $3 million annually.
Simple to set up and simple to use and report. Nuance appointment reminder solutions use all latest communication technology to engage with the customer in their preferred mode.
Nuance appointment management tightly integrates with your Electronic Health Record (EHR) system to provide up to the minute schedules so that patients can fill in your gaps in real time.
With more than 1 million clinic visits annually and nearly 2 million calls into its contact center, patient engagement was a big (and daunting) task for this large Malcom Baldrige National Award winning provider. Their existing appointment reminder solution—which primarily delivered lackluster, unengaging robocalls—was unsophisticated and unreliable.
Once they replaced it with a modern appointment management solution that engages patients through an orchestrated mix of text, voice, email and smartphone push notifications, the results were immediate and ongoing.
Get the case study.
reduction in the no‑show rate in the first 3 months – with no‑show rates dropping to just 3%
reduction in live agent costs after starting to use the system to encourage patients to schedule cancer screenings and other services
in recaptured revenue, thanks to real‑time integration with other systems that allow canceled appointments to be freed up for rebooking
