Intelligent appointment management using automated voice, email, text and push notifications

The wait is over: Improve patient engagement and communication

Ready to see fewer no‑shows, deeper patient engagement and greater ROI? It's time to rethink appointment management.

Improve patient experience while reducing operational costs

On average, 13% of patients do not show up for their appointments, 30% of clinician time goes unused and 50% of canceled appointments can be rescheduled with an automated system. All these trends significantly impact physicians and their practices.

For more than 20 years, Nuance has powered customer engagement solutions including appointment, billing and payment reminders, across major industries, including healthcare, banking and transportation, helping Fortune 500 companies attract and retain their customers through AI‑enabled digital, voice, outbound and biometric security products.

Nuance Appointment Management solutions help healthcare organizations by automating the appointment management processes while meeting your patients’ and physicians’ expectations.

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Better automated appointment management

10 Best Practices for Appointment Management eBook

Learn what it takes to deliver fewer no‑shows, deeper patient engagement and greater ROI.

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Appointment Management case study

Nationally-Recognized Healthcare Provider case study

Learn how a leading provider enhanced patient experience and improved key metrics through personalized interactions.

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Reaching your customers where they want

Nuance Appointment Management solutions enhance the customer experience while reducing no-shows. See how your healthcare organization can proactively reach your patients to confirm, reschedule and more.

Benefits

Automate routine tasks

Appointment management enables your patients to confirm and reschedule appointments in real time, thus alleviating the burden from your call centers, helping to reduce operational costs.

Reduce inbound calls

Proactively reach out to customers at the right time, with the right information and in the right way. Through appointment reminder scripts and self-service options customers can act on, you’ll reduce your inbound call rate.

One size fits nobody

Omni-channel appointment management enables patients to manage their appointments when they want and through their preferred channel—from mobile phones to email to live voice.

Stats

See how we stack up

$15B

Cost of no-shows to the US healthcare system

30%

of young adults prefer texts for reminders but only 18% of providers use text messaging

25%

A Baldrige award‑winning organization reduced missed appointments by 25% with proactive communications, resulting in annual savings of $2.5 million. Get the case study.

Features

Automatic appointment reminders

Your customers want to make their appointments. Automated appointment reminders significantly decrease patient no‑shows, which can cost the average hospital up to $3 million annually.

Automate phone calls, emails, text messages and in‑app

Simple to set up and simple to use and report. Nuance appointment reminder solutions use all latest communication technology to engage with the customer in their preferred mode.

Real‑time appointment rescheduling

Nuance appointment management tightly integrates with your Electronic Health Record (EHR) system to provide up to the minute schedules so that patients can fill in your gaps in real time.

Case in point: An award‑winning provider cuts no‑shows to 3%

With more than 1 million clinic visits annually and nearly 2 million calls into its contact center, patient engagement was a big (and daunting) task for this large Malcom Baldrige National Award winning provider. Their existing appointment reminder solution—which primarily delivered lackluster, unengaging robocalls—was unsophisticated and unreliable.

Once they replaced it with a modern appointment management solution that engages patients through an orchestrated mix of text, voice, email and smartphone push notifications, the results were immediate and ongoing.
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reduction in the no‑show rate in the first 3 months – with no‑show rates dropping to just 3%

reduction in live agent costs after starting to use the system to encourage patients to schedule cancer screenings and other services

in recaptured revenue, thanks to real‑time integration with other systems that allow canceled appointments to be freed up for rebooking

No more robocalls!

Resources

Data sheets
eBook
Case study

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