Support
Omni-channel
customer engagement
customer engagement
May 15-16, 2018 | Four Seasons Hotel St. Louis
This by-invitation-only event brings together senior‑level Nuance leaders responsible for contact center, digital, and security strategies and key partners, like yourself, who bring these solutions to market. The Summit kicks off with a reception and features a full day of info-packed presentations and networking with Nuance solution experts and Executives.
What does it take to bring AI-powered omni-channel customer engagements to life? How can Nuance enable your current and future success in delivering these solutions to customers? What new innovations are on the horizon? Come to the 2018 Nuance Partner eXperience Summit and find out!
Space is limited, so we encourage you to register ASAP. We look forward to seeing you in St. Louis!
Four Seasons Hotel St. Louis
999 North 2nd Street
St. Louis, MO 63102
Register ASAP as space is limited and reservations for attendance will be on a first-come, first-served basis.
The Summit is offered at no charge; however, attendees are responsible for their accommodations and transportation.
To reserve your hotel room at the Four Seasons St. Louis, contact Molly Brooks at Molly.Brooks@nuance.com.
6:00 pm – 9:00 pm
Registration and opening cocktail reception
7:30 am – 8:30 am
Registration and networking breakfast
8:30 am – 12:00 pm
Summit Sessions
With loyalty and revenue at stake, organizations that emerge as customer experience leaders will be those that leverage automation, AI and human assistance to transform the core of their service operations. Hear real-world use cases and results from leading organizations that are innovating with AI and learn what’s next.
AI is driving new customer engagement capabilities across channels and around the world. This session will explore how Nuance is bringing intelligence to life through AI-powered systems that are smarter, safer, scalable and easy to use.
The role of the IVR has shifted and voice is everywhere. Learn how innovations in speech recognition, text-to-speech and conversational dialog are enabling consumers to use the simple power of their voice to self-serve within IVR and digital channels in a natural and intuitive way.
12:00 pm – 1:30 pm
Networking Luncheon & Awards
1:30 pm – 4:00 pm
Summit Sessions
This session will explore how organizations can leverage biometrics to strengthen security, fight fraud and provide customers with seamless authentication experiences using a range of modalities.
Virtual assistants, smart speakers, IoT devices, customer service messaging and more - learn how organizations are leveraging Nuance digital solutions to drive customer loyalty up, costs down and the role of digital in a comprehensive omni-channel solution strategy.
As digital and voice channels continue to merge, customer engagement executives need to consider intelligent solutions that will deliver value to their businesses and transform their omni-channel customer experience. This session will allow attendees to depart from the Summit with insights into how they can transform their businesses in 2018.
4:00 pm – 4:30 pm
Summit Closing Remarks
Need help convincing your manager that this is a must-attend event? Leverage our justification letter to build the business case.
Questions? Take a look at the FAQs. Still have questions? Contact your Nuance Partner Manager or Alixson.Bell@nuance.com.
