Amazon Connect enhanced with secure biometrics
The world’s most advanced biometrics system for authentication and fraud prevention easily works with your Amazon Connect contact center to secure your business and reinforce your relationship with your customers.
- Nuance…bring intelligence to life.
- As you move your contact center to the Cloud, Amazon Connect becomes the doorway to your customers.
- But it works both ways. It’s also your customer’s doorway to you and your business.
- You want that door to feel open and yet be safe.
- Nuance Gatekeeper will help you focus on improving your relationship with your customers through frictionless authentication –
- No more painful passwords and authentication questions. Talk to them about what matters most – their needs.
- Nuance Gatekeeper is the world’s most advanced biometrics system for authentication and fraud prevention, available as a fully scalable security solution designed for the cloud.
- As an AI-based system, Nuance Gatekeeper makes decisions using an unparalleled set of characteristics and traits about the caller. This includes the fastest and most accurate voice biometrics engine in the world and a combination of other layered security factors, like conversational biometrics…
- Nuance Gatekeeper offers the peace of mind you want, whether it’s for sensitive tasks like cash transfers and activating a new cell phone, or any other everyday task that’s important to your business and to your customer’s wellbeing.
- We’ve been in the contact center security business for almost two decades and have become a trusted partner of financial institutions, telecommunications companies and many other industries… In fact, last year alone our solutions prevented over $2 billion in fraud, helping organizations achieve substantial operational savings while improving customer satisfaction.
- Our global insights and resources help us continue to be market leaders as we invent and innovate security technology.
- As a cloud native platform, Nuance Gatekeeper scales completely to your business needs, and through a continuous- integration-continuous-deployment delivery it will always be up-to-date with the latest AI-powered technologies.
- The path to Nuance Gatekeeper has never been easier. It integrates directly with your Amazon Connect contact center.
- As you configure your Amazon Connect system, you will need to enable media streaming – giving Gatekeeper the audio necessary to enable biometric capabilities.
- After that, just add a small snippet of code to your contact center agent webpage and Nuance Gatekeeper is ready to start protecting your customer engagements.
- The Nuance Gatekeeper portal allows for easy configuration and management, letting you set up the system for your specific needs, analyze the data behind its real-time decision-making, and use additional authentication and fraud prevention capabilities.
- Nuance Gatekeeper is a pathway to security across multiple channels, and to the full suite of Nuance’s intelligent engagement solutions – whether it’s for the contact center, IVR, web or mobile.
- Amazon Connect and Nuance Gatekeeper – working together to protect your business and your customer relationships.
- Contact Nuance today so we can show you how….
Amazon Connect and Nuance Gatekeeper—secure biometrics on the cloud
As you migrate or set up your contact center for the cloud with Amazon Connect, Nuance Gatekeeper is ready to easily and seamlessly integrate with your contact center. Nuance Gatekeeper will provide fast and secure authentication to improve your agent efficiency and customer satisfaction, while providing you the world’s leading biometric authentication and fraud prevention system. Nuance Gatekeeper offers you:
Pay as you use
As a fully scalable cloud solution, you only pay for what you use.
Flexibility
Easily manage your use of all our biometrics and intelligent detector capabilities, and have easy access to Nuance Intelligent Engagement.
No more up‑front costly investment in an on‑premises IT infrastructure
The infrastructure required to ensure full authentication and security coverage is now handled by Nuance Gatekeeper.
Always up‑to‑date state‑of‑the‑art technologies
Nuance is always innovating, and with Nuance Gatekeeper you will automatically and seamlessly have access to the latest AI‑powered technologies we produce. Expensive and complex migration projects are gone!
Why Nuance security solutions?
Whether it’s Nuance Gatekeeper for a cloud SaaS security solution or an on‑premises deployment, you will reap the significant benefits in terms of security across multiple channels. As an AI‑based system, our Security & Biometrics platform makes decisions using an unparalleled set of characteristics and traits about the caller. This includes the fastest and most accurate voice biometrics engine in the world and a combination of other layered security factors, like conversational biometrics. Learn more about our Security & Biometrics authentication and fraud prevention capabilities here.
500
Enterprise deployments
600M
People secured by voiceprint
8B
Protected transactions annually
$2B
Annual fraud savings
99%
Authentication success rate
89
Second AHT reduction in contact center
Amazon Connect integration
The power of Nuance Gatekeeper can be fully integrated with your Amazon Connect contact center in a few simple steps:
1 - Enable media streaming for your Amazon Connect Contact Flow application.
2 - Add the appropriate media blocks to the flow.
3 - Add a few snippets of code to your existing agent desktop webpage and Nuance Gatekeeper is ready to work for you!
Contact us
Please contact us today to learn more about integrating your Amazon Connect contact center to Nuance Gatekeeper and other Nuance solutions.