Support

Managed services - Experienced contact center delivery and support teams

End‑to‑end services with one‑to‑one support

Managing your business objectives day in and day out is hard enough. Simplify by bringing the most intelligent contact center service solutions to your customers with Nuance managed services.

Complex self‑service systems, simply managed

From requirements and design through long‑term support, Nuance brings the most experienced and seasoned contact center delivery and support teams to your front door. SO you can focus on your business and customers instead of the 1's and 0's.

Benefits

Managed implementation

For on‑time, on‑budget solution delivery

Nuance will manage the full solution implementation and deliver on your business goals, on‑time and on‑budget.

Managed support

For on-time, on-budget solution delivery

Nuance will manage the full solution implementation and deliver on your business goals, on-time and on-budget.

Managed private IVR cloud

The benefits of hosting brought to your doorstep

Looking to take advantage of the benefits of hosting, but want your solution to remain on your premise? A fully managed private IVR cloud from Nuance is your answer.

Fully managed implementation and support

We offer end-to-end implementation and support—up and down the entire solution stack—over a multi-year engagement. Show us the room and the racks, and we’ll do the rest.

24x7 network operations center

Nuance’s global hosting organization monitors and alerts expert support resources of any issues in the environment. Monitoring over two billion calls per year—that’s experience you can count on.

Flexible pricing models

Nuance can offer flexible pricing models to meet your financial needs, including Capex, Opex, or a hybrid of both.

Resources

White paper
Case study
Video

Deliver the solutions your customers demand—and the results your company expects.