System integrations

Integrate an intelligent customer experience

The foundation of your customer service solution is built on many platforms. Intelligently connecting them with a focus on customer experience enables you to expand and evolve with changing needs.

Take the complexity out of the contact center

With Nuance as your systems integrator, you can eliminate the complexities of working with multi‑vendor platform contact center solutions. We can work with your existing infrastructure or with a new implementation—so your customers get the self‑service experience they deserve.


Delivery system

Committed to high‑quality, differentiated customer service

The Nuance Delivery System is a collection of processes, methodologies, and tools designed to increase efficiency and quality during every phase of the project lifecycle—resulting in solutions that meet business objectives, deliver an exceptional customer experience, and lower costs.

View the Nuance Delivery System data sheet(pdf. Open a new window)

What our customers are saying

CTI & agent desktop services

Enhancing the customer experience all the way to the agent

Our computer telephony integration (CTI) solutions make agents more efficient and reduce average handle time (AHT). Using our extensive systems integration experience, we'll unite your routing, reporting, and technology for an end-to-end customer experience you'll be proud to deliver. CTI solutions range from the basic integration of computer applications with telephony applications to complex solutions that dynamically route callers. Our experience includes basic single-site inbound voice installs to multi-national, highly available intelligent routing for voice, email, mobile, and web interactions. We're backed by strong working partnerships with key CTI providers like Avaya, Cisco, and Genesys.