Integrate an intelligent customer experience
The foundation of your customer service solution is built on many platforms. Intelligently connecting them with a focus on customer experience enables you to expand and evolve with changing needs.
Take the complexity out of the contact center
With Nuance as your systems integrator, you can eliminate the complexities of working with multi‑vendor platform contact center solutions. We can work with your existing infrastructure or with a new implementation—so your customers get the self‑service experience they deserve.
Committed to high‑quality, differentiated customer service
The Nuance Delivery System is a collection of processes, methodologies, and tools designed to increase efficiency and quality during every phase of the project lifecycle—resulting in solutions that meet business objectives, deliver an exceptional customer experience, and lower costs.
View the Nuance Delivery System data sheet(pdf. Open a new window)
CTI & agent desktop services
Enhancing the customer experience all the way to the agent
Our computer telephony integration (CTI) solutions make agents more efficient and reduce average handle time (AHT). Using our extensive systems integration experience, we'll unite your routing, reporting, and technology for an end-to-end customer experience you'll be proud to deliver. CTI solutions range from the basic integration of computer applications with telephony applications to complex solutions that dynamically route callers. Our experience includes basic single-site inbound voice installs to multi-national, highly available intelligent routing for voice, email, mobile, and web interactions. We're backed by strong working partnerships with key CTI providers like Avaya, Cisco, and Genesys.