As the market leader in multi-modal biometric authentication, Nuance can help you identify and verify your customers—simply and securely with their voice, behavior and other characteristics.
Start each customer interaction with effortless biometric authentication. Nuance has pioneered many applications for voice, and facial biometrics—passive and active authentication, fraud prevention, public security—to provide solutions to organizations worldwide.
Now enterprises can enhance security and provide customers with a choice of how they authenticate themselves. The popularity of biometric authentication has exploded in the past few years. According to Opus Research, there will be more than half billion voiceprints alone by 2020. It's not hard to see why, as people become more and more comfortable with biometric authentication, enterprises are using multi-modal biometrics to improve security while keeping customers happy.
Data breaches have lessened the efficacy of PINs and passwords for authenticating customers. At the same time, fraudsters are attacking IVRs and agents through the voice channel. Fight back with insights from Nuance and CCW Digital.Get it now
What makes a customer happy? Being able to get right to their problem without having to prove who they are. With biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.
Nuance Internal Customer Research 2016
Leading financial institutions are leveraging voice biometrics to keep customers secure—and fraudsters at bay. Watch this video to hear about the benefits voice biometrics provides for your customers and your organization.