Multimodal voice & behavioral biometric authentication technology

Authenticate customers with biometrics

As the market leader in multi-modal biometric authentication, Nuance can help you identify and verify your customers—simply and securely with their voice, behavior and other characteristics.

Multi-modal biometrics: Simpler, stronger customer authentication

Start each customer interaction with effortless biometric authentication. Nuance has pioneered many applications for voice, and facial biometrics—passive and active authentication, fraud prevention, public security—to provide solutions to organizations worldwide.

Now enterprises can enhance security and provide customers with a choice of how they authenticate themselves. The popularity of biometric authentication has exploded in the past few years. According to Opus Research, there will be more than half billion voiceprints alone by 2020. It's not hard to see why, as people become more and more comfortable with biometric authentication, enterprises are using multi-modal biometrics to improve security while keeping customers happy.

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Multimodal Biometric Authentication Technology Nuance

Case Study: Virginia Credit Union

Read how Nuance voice biometrics improves the member experience and agent satisfaction.

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Multimodal Biometric Authentication Technology Nuance

CCW Digital Special Report: Contact Center Security, Authentication and Fraud Prevention

Data breaches have lessened the efficacy of PINs and passwords for authenticating customers. At the same time, fraudsters are attacking IVRs and agents through the voice channel. Fight back with insights from Nuance and CCW Digital.

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Secure biometric authentication: A customer's view

What makes a customer happy? Being able to get right to their problem without having to prove who they are. With biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.



Heed the call of smarter authentication


of users say authentication is time‑consuming and frustrating.


of mobile users reset passwords at least once a month and usually reuse a password.


An account takeover incident on average costs consumers five times more than for any other type of fraud.

Nuance Internal Customer Research 2016


Using voice biometrics for customer authentication

Leading financial institutions are leveraging voice biometrics to keep customers secure—and fraudsters at bay. Watch this video to hear about the benefits voice biometrics provides for your customers and your organization.

What our customers are saying about Nuance biometrics


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Learn how Nuance can help you unlock the value of your customer's voice.