Authentication – Enhanced biometric security, biometric authentication and facial recognition

Authenticate customers with biometrics

As the market leader in multi-modal biometric authentication, Nuance can help you identify and verify your customers—simply and securely with their voice, face, behavior or other modalities

Multi-modal biometrics: Simpler, stronger customer authentication

Start each customer interaction with effortless authentication. Nuance has pioneered many applications for voice, and facial biometrics-passive and active authentication, fraud prevention, public security-to provide solutions to organizations worldwide.

Now enterprises can enhance security and provide customers with a choice of how they authenticate themselves. The popularity of biometric authentication has exploded in the past few years. According to Opus Research, there will be more than half billion voiceprints alone by 2020. It's not hard to see why, as people become more and more comfortable with biometric authentication, enterprises are using multi-modal biometrics to improve security while keeping customers happy.

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Security Suite analyst report

Forrester Best Practices: Maximize The Business Value Of Biometrics

This report identifies prominent use cases for different biometric modalities, critical vendor selection criteria, and mistakes to avoid as you move the technology closer to production.

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Security Suite case study

Bank Leumi case study

The First Direct Bank of the Leumi Group, one of the largest banks in Israel, is known today for its adoption of innovative advanced technology.

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Secure biometric authentication: A customer's view

What makes a customer happy? Being able to get right to their problem without having to prove who they are. With biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.



Heed the call of smarter authentication


of users say authentication is time‑consuming and frustrating.


of mobile users reset passwords at least once a month and usually reuse a password.


An account takeover incident on average costs consumers five times more than for any other type of fraud.

Nuance Internal Customer Research 2016


Using voice biometrics for customer authentication

Leading financial institutions are leveraging voice biometrics to keep customers secure—and fraudsters at bay. Watch this video to hear about the benefits voice biometrics provides for your customers and your organization.

What our customers are saying about Nuance biometrics


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Learn how Nuance can help you unlock the value of your customer's voice.