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Nuance FreeSpeech - Biometric voice authentication system

The most natural way to authenticate: Biometric authentication using speech

Nuance FreeSpeech authenticates a caller in as little as six seconds, just by listening to their normal conversation. No passwords, no PINs, what could be easier?

Offer your callers the security and ease of FreeSpeech

Nuance FreeSpeech verifies a caller's identity during a natural conversation. The FreeSpeech system transparently analyzes over a hundred unique voice characteristics while the customer is talking to a call center agent and compares these characteristics with the relevant stored voiceprint in seconds. The call is never interrupted and FreeSpeech voice biometrics works with any language, any accent, any call‑quality, and regardless of the content of the call.

See how Barclays improves the overall experience with Voice biometrics

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Barclays improves their customer experience

Barclays case study

Learn how Barclays reduced their average call time by 15%, improving their overall customer experience.

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Opus Research: The Intelligent Assistance Playbook

Find out what’s driving the dramatic growth and adoption of voice biometrics for customer authentication.

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Benefits

Stats

The results are in

85%

of users are frustrated with existing authentication

90%

of users prefer voice biometrics over the status quo

84%

of people say they are more concerned about their online privacy and security today than they were a year ago

Features

A natural security solution

Nuance FreeSpeech authenticates a caller in as little as six seconds, just by listening to their normal conversation.

Replacing PINs, passwords and security questions

See how painless it is to passively authenticate your customers through natural conversation with a contact center agent by comparing the customer's voice to the voiceprint that is stored in the database. No PINs, passwords, or security questions to remember ever again.

What people are saying about Nuance FreeSpeech

Resources

Data sheet
Video
Case study

Learn how you can start using the power of biometric speech authentication.