Customer care solutions - Omni-channel customer service solutions

Behold the value of customer care

Nuance Customer Care solutions can help your business increase customer lifetime value and retain your customer base—all while reducing cost and churn. Welcome to digital customer service.

Gain higher satisfaction at a lower cost

Let’s cut right to the chase: Nuance’s digital Customer Care solutions can cut your customer support costs by 25%. We deliver engagements powered by AI technology—and managed through field-tested best practices—to create a huge impact on your customer experience. Our solution enables your company to:

  • Proactively provide omni-channel customer service.
  • Focus on account support, service and retention with value in call deflection, first contact resolution and customer lifetime value.
  • Identify account growth opportunities.
  • Target customers that have high propensity to churn.
  • Facilitate effortless digital customer care.

Nuance Customer Care solutions have delivered customer satisfaction scores above 80%—and we’re ready to help you achieve similar results.

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Omni-channel customer engagement trends for customer care and customer acquisition

The Forrester New Wave™: Conversational AI for Customer Service, 2019

Learn about AI, voice and speech engines, human/AI blending, omni‑channel delivery and security and authentication.

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Rethinking Digital Transformation

Opus Research: 2019 Decision Makers' Guide to Enterprise Intelligent Assistants

Discover why Opus Research ranked Nuance among the leading vendors for enterprise intelligent assistants for the third year in a row.

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Digital customer care
is fast approaching


of customer relationships with an
enterprise will be managed without human contact by 2020.


Catalyst for CX Success

Insights and resources on how organizations can better manage customer engagement amid disruption—and beyond.

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Reinvent your customer experience

Nuance IQ Magazine

How do you stay ahead of the fraudsters? Innovate!

Learn how Nuance Customer Care solutions can help you deliver the service experience your customers deserve.