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Customer care solutions - Omni-channel customer service solutions

Behold the value of customer care

Nuance Customer Care solutions can help your business increase customer lifetime value and retain your customer base—all while reducing cost and churn. Welcome to digital customer service.

Gain higher satisfaction at a lower cost

Let’s cut right to the chase: Nuance’s digital Customer Care solutions can cut your customer support costs by 25%. We deliver engagements powered by AI technology—and managed through field-tested best practices—to create a huge impact on your customer experience. Our solution enables your company to:

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Omni-channel customer engagement trends for customer care and customer acquisition

The Forrester New Wave™: Conversational AI for Customer Service, 2019

Learn about AI, voice and speech engines, human/AI blending, omni‑channel delivery and security and authentication.

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Rethinking Digital Transformation

Opus Research: 2019 Decision Makers' Guide to Enterprise Intelligent Assistants

Discover why Opus Research ranked Nuance among the leading vendors for enterprise intelligent assistants for the third year in a row.

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Benefits

Stats

Digital customer care
is fast approaching

85%

of customer relationships with an
enterprise will be managed without human contact by 2020.

Gartner

Features

Reinvent your customer experience

Learn how Nuance Customer Care solutions can help you deliver the service experience your customers deserve.