Engagement AI Services
Enhance your customer engagement strategy by simply connecting your data across the entire organization. Nuance Engagement APIs are designed to provide connectivity for enterprise infrastructure systems, pushing data out of or importing it into the Intelligent Engagement Platform.
Making your technology work together for better results with minimal effort
Nuance Engagement APIs enable any organization to integrate with 3rd party applications, blend data with broader enterprise systems to effectively present the relevant information within other applications, and add engagement functions to the enterprise ecosystem.
Supporting the entire customer journey experience
Explore the Engagement AI Services
Allows customers to build an alternative agent desktop or integrate live chat programs into an existing agent application.
Allows organizations to listen for events from Nuance Live Chat and track that information within third-party web analytic solutions.
Powers third-party messaging channels and native mobile applications on the Nuance platform for communication transmissions between a customer and an agent.
Supplement data at the customer engagement level and allow agents to record notes while a chat is in-progress or gather for reporting purposes while building a single profile for an individual visitor across multiple devices.
Used to create and send dynamic messages to seamlessly move consumers to a digital engagement from another channel, such as voice.
Access real-time and historical data to create bespoke dashboards or custom reporting.