Automatic. Accurate. Amazingly intuitive.
Nuance Automatic Speech Recognition (ASR) increases the efficiency of customer self-service applications, delivering an excellent experience so your brand stands out from the crowd.
Speech recognition without frustration
Nuance ASR brings applications to life. As the foundational technology of our contact center and customer service engagement solutions, it uses neural network-based recognitinon to provide more accurate, conversational responses.
Nuance ASR expertise has been perfected over 25 years of delivering intelligent customer self-service solutions. With over 250 cumulative years of speech R&D experience, we are experts at developing the best quality experience for your customers.
Click here to read our blog post on how to use intelligent linguistics to speak to your customers.
Get our latest resources
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How Disruption Can Transform Voice Channels white paper (Open a new window)
Discover the state of the world's IVRs at the start of 2020—and how disruption can drive positive change.
Get it now(Open a new window)
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Voice Reimagined white paper (Open a new window)
Read how AI is delivering a modern voice experience—in the IVR and beyond.
Get it now(Open a new window)Improved accuracy and confidence
75
Languages and dialects recognized
25
Years of delivering intelligent self-service solutions
Solutions & technologies
Making interactive voice response more interactive
Conversational IVR
Nuance ASR is the foundation of conversational IVR and enhances the caller’s self-service experience – all while delivering increased efficiency and automation improvements.
Click here to view our infographic – "Current State of the IVR" to learn how modernizing your IVR can improve the customer experience
Nuance Recognizer
Recognizer dramatically increases the efficiency of your automated customer service solutions, offering high recognition accuracy and enabling more contextual, intelligent and conversational interactions.
Natural Language Understanding (NLU)
A core technology behind our conversational IVR and virtual assistant solutions, NLU empowers users to interact with systems and devices in their own words without being constrained by a fixed set of responses.
Looking to build your own IVR?
Do conversational AI your way with Nuance Mix—
a new DIY tooling platform
Learn more
Resources
Infographic
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2020: The world’s voice channels weren’t ready(Open a new window)
For many contact centers, 2020 has brought record call volumes and diminished capacity. In such times, a flexible, full-featured IVR can be a huge advantage. But our research suggests the world’s voice channels weren’t ready.
White papers
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How Disruption Can Transform Voice Channels white paper
Discover the state of the world's IVRs at the start of 2020—and how disruption can drive positive change. -
Voice Reimagined white paper(Open a new window)
Read how AI is delivering a modern voice experience—in the IVR and beyond.
Case study
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American Airlines case study(Open a new window)
Read how Nuance helped the airline reach new heights in customer self-service while reducing operation costs.
Blog post
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English Language Day: Thoughts on the conundrum of linguistics(Open a new window)
The origins and mechanics of language is a hotly debated topic, and we're only beginning to understand how it works. Ken Arakelian looks back on English Language Day with insights into using intelligent linguistics to speak to your customers.
Data sheet
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Nuance Recognizer 11 data sheet(Open a new window)
Read how Recognizer 11 leverages advanced AI to deliver more human-like interactions and reduce costs.