Automatic Speech Recognition (ASR) Software For Customer Self Service

Automatic. Accurate. Amazingly intuitive.

Nuance Automatic Speech Recognition (ASR) increases the efficiency of customer self-service applications, delivering an excellent experience so your brand stands out from the crowd.

Speech recognition without frustration

Nuance ASR brings applications to life. As the foundational technology of our contact center and customer service engagement solutions, it uses neural network-based recognitinon to provide more accurate, conversational responses.

Nuance ASR expertise has been perfected over 25 years of delivering intelligent customer self-service solutions. With over 250 cumulative years of speech R&D experience, we are experts at developing the best quality experience for your customers.

Click here to read our blog post on how to use intelligent linguistics to speak to your customers.

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ASR Software For Customers Nuance

Voice Reimagined white paper

Read how AI is delivering a modern voice experience—in the IVR and beyond.

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ASR Software For Customers Nuance

American Airlines case study

Read how Nuance helped the airline reach new heights in customer self-service while reducing operation costs.

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Improved accuracy and confidence


Languages and dialects recognized.


Years of delivering intelligent self-service solutions.
Solutions & technologies

Making interactive voice response more interactive

Our expertise, your success

Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimize your speech-enabled applications.

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Boost your business with Automatic Speech Recognition software that improves the customer experience.