Intuitive call steering & IVR routing

Get customers to the right place. First time, every time.

Nuance Call Steering creates streamlined, intuitive IVR experiences that shorten call times, increase customer satisfaction, and improve contact center metrics.

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Microsoft + Nuance

Nuance Voice and IVR solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
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IVR routing with Nuance Call Steering

Get callers where they need to go, faster with intuitive IVR routing.

Create seamless IVR experiences

Nuance Call Steering greets customers with a personalized message, or a simple “How can I help you?”, and allows them to describe their needs in their own words.

Using advanced Natural Language Understanding (NLU) capabilities, Call Steering recognizes the customer’s intent and automatically navigates them to the most appropriate service area—creating faster, more convenient experiences for customers, and reducing the need for agent-assisted transfers.


Convenient IVR navigation that delights customers

Nuance Call Steering acts as the front door to your Conversational IVR to simplify navigation, accelerate resolution, and free up agents to handle complex cases.

Real-world business outcomes


of customers directed to right agent


reduction in misroutes


increase in agent availability


What you get with Nuance Call Steering

Make IVR navigation an effortless experience.

Related products

Learn how you can provide a simple, more efficient way for customers to connect to the right agents.