Get customers to the right place. First time, every time.
Nuance Call Steering creates streamlined, intuitive IVR experiences that shorten call times, increase customer satisfaction, and improve contact center metrics.
Microsoft + Nuance
Nuance Voice and IVR solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
Create seamless IVR experiences
Nuance Call Steering greets customers with a personalized message, or a simple “How can I help you?”, and allows them to describe their needs in their own words.
Using advanced Natural Language Understanding (NLU) capabilities, Call Steering recognizes the customer’s intent and automatically navigates them to the most appropriate service area—creating faster, more convenient experiences for customers, and reducing the need for agent-assisted transfers.
Convenient IVR navigation that delights customers
Nuance Call Steering acts as the front door to your Conversational IVR to simplify navigation, accelerate resolution, and free up agents to handle complex cases.
Real-world business outcomes
of customers directed to right agent
reduction in misroutes
increase in agent availability
What you get with Nuance Call Steering
Make IVR navigation an effortless experience.