Insights | Nuance

Nuance Insights

Visualize and optimize performance with powerful reporting tools for IVR analytics

A robust, reliable reporting and analytics solution providing near real-time understanding of your key metrics and changing usage trends.

Achieve KPI goals and maximize your ROI

With a data-driven understanding of your IVR you can get answers to important questions, including where and why calls are being misdirected, issues impacting containment rates, routing, handle time and satisfaction. You can also use powerful filtering capability to investigate application performance metrics by caller segment or other custom segmentation. This data enables your business to increase efficiency, maximize return on investment and minimize operational risk.

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Benefits

Features

Analytics for on-premise and hosted speech applications

A robust, reliable reporting and analytics solution that provides near real-time understanding of key metrics and changing usage trends.

What people are saying about Nuance Insights

If you’re seeking ways to better monitor your IVR performance, let us show you the way.

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