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    Intelligent customer engagement powered by AI

    For your customers, it’s all about the experience

    Nuance can help your business deliver world‑class, differentiated experiences. Powered by AI. Focused on your customers.

    Bring intelligence to life™


    It's a brave new world. Siloed experiences no more.

    New channels create new touchpoints and new opportunities to engage—all while consumer expectations continue to soar.

    At Nuance, we’re deeply committed to transforming the customer journey into an experience consumers love. Leading organizations worldwide rely on our intelligent offerings to meet and exceed rising consumer expectations—from an ever‑growing array of devices and across all channels and touchpoints.

    These offerings leverage decades of innovation in speech, natural language and conversational AI to enable human‑like interactions and omni-channel engagements that combine assisted and self‑service, whether for customer acquisition or customer care.

    Nuance solutions are enabled by digital, voice, outbound and security products, all optimized using our powerful analytics tools. And all are deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organizations like yours. Whatever you need to satisfy you customers' and agents' demands, Nuance delivers.

    Get our latest resources
    Customer engagement solutions for customer care and customer acquisition

    The Forrester New Wave™: Conversational AI for Customer Service, 2019

    Learn about AI, voice and speech engines, human/AI blending, omni‑channel delivery and security and authentication.

    Get it now
    Nuance Omni-channel customer engagement of things

    Nuance Innovation Quarterly

    Check out Nuance IQ for all the latest innovations in AI for customer engagement. Explore webinars, case studies, videos, articles and more.

    Explore now

    Forrester Research, a leading independent research firm, named Nuance a leader in Conversational AI for Customer Service.

    Forrester states we have the strongest current offering in driving “mission‑critical, enterprise‑grade Conversational AI." Our technology was evaluated against 13 companies and the ranking was based on a diverse set of criteria, including AI, omnichannel, voice and speech, agent augmentation, human and AI blending, vertical specialization, security and authentication, vision, road map, and market approach.
    Read the press release.

    It's more than omni‑channel. It's EoT.

    The evolving customer experience brings rise to the concept we call the Engagement of Things™.

    The progressing customer experience propelled by the Internet of Things has brought about a need for businesses to engage with consumers in a more connected way than ever before. Nuance calls this the Engagement of Things™.

    Intelligent, automated offerings ensure your customers find answers quickly, while agent‑assisted interactions deliver personalized, relevant information for customers—on any device, anywhere they go.

    Reduce contact center costs. Experience better conversion rates. Save time for your company—and your customers.

    Solutions

    Turn potential customers into brand loyalists

    Products

    Engage your customers across touchpoints, channels and devices

    Stats

    Your customers seek omni‑channel engagement

    90%

    of customers expect consistent interactions across channels

    80%

    Report receiving conflicting information between channels.

    57%

    Call when they can’t find what they need online.

    Industry expertise

    Your industry is our expertise

    For more than 20 years, Nuance has partnered with thousands of companies around the world. We take a results‑focused approach to deliver customized solutions that solve your unique industry needs.

    Technologies

    Powering the customer experience

    Real world results

    An integrated strategy that really flies

    Creating a holistic conversation with your customers delivers real results. After just five months of operating with an integrated, multi‑channel customer service strategy, American Airlines reported positive passenger feedback and extraordinary results.

    Learn more about our Nspire program and hear what our customers have to say!

    Stats

    Results American Airlines is writing home about

    $5M

    Saved in call automation

    27%

    Fewer callers asking for agent at main menu (down to 9%)

    Learn how Nuance can help
    differentiate your business with omni‑channel customer engagement solutions powered by AI.