Artificial Intelligence in Healthcare

Using artificial intelligence to make a real difference

The increasing pressure to produce timely and accurate documentation demands a new generation of tools that complement patient care rather than compete with it. Powered by artificial intelligence and machine learning, Nuance solutions build on over three decades of clinical expertise to slash documentation time by up to 45 percent—while improving quality by 36 percent.

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A history of innovation. A future of promise.

Speech recognition

For decades, Nuance has been a pioneer in speech recognition and virtual assistant technology. And today, powered by advances in the cloud and cognitive computing, Nuance speech solutions push for unprecedented accuracy through breakthroughs in artificial intelligence and deep learning. Recently recognized by Forbes as one of 10 hot artificial intelligence technologies, our speech recognition capability builds a profile based on just a few seconds of speech from the user. It even adapts over time to account for the user having a cold, using a different microphone or moving from one environment to the next. The result: fewer errors, more responsive performance, higher quality and unmatched confidence.

Computer-Assisted Physician Documentation

Give your care teams the benefit of capturing all the necessary patient information and documentation details—right at the point of care. Nuance’s next-generation Computer-Assisted Physician Documentation (CAPD) uses artificial intelligence to provide real-time clinical documentation improvement (CDI) guidance within their natural workflow. This cloud-based solution ensures consistent recommendations and drives everything from appropriate reimbursement to compliance with regulatory requirements to improved quality outcomes—all while reducing distracting retrospective queries.

Computer-Assisted Clinical Documentation Improvement

To help Clinical Documentation Specialists (CDS) with worklist triage through automated encounter prioritization, Nuance’s Computer-Assisted Clinical Documentation Improvement (CACDI) solution uses artificial intelligence to analyze clinical information and immediately uncover opportunities to further clarify documentation. This assistive technology with real-time clinical guidance improves productivity, freeing CDSs to use their knowledge and skills to focus on more complex cases, review additional cases and expand payer coverage.

Advanced radiology reporting and clinical collaboration

Artificial intelligence and machine learning algorithms are rapidly becoming essential tools for radiologists. Not only can they automate routine tasks, but they have the potential to amplify human intelligence—enhancing the skills, experience and clinical role of radiologists themselves and advancing the quality of patient care. At Nuance, we continue to advance the capabilities of our PowerScribe 360 Reporting and Workflow Orchestration solutions, mPower Clinical Analytics and the cloud-based PowerShare Network for image sharing and open access to future clinical innovation. We are exploring and integrating existing and emerging AI and cloud technologies into those products using extensive input from radiologists, the American College of Radiology (ACR), and other experts.

Avoid rework so you can check up on your patients, not your documentation

Hospital staff burnout is fueled by documentation rework and retrospective queries and burnout leads to an exponential rise in medical errors, denials, and increased costs.

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Computer assisted solutions

Infographic: Computer-Assisted Solutions

Learn how you can avoid rework so you can check up on your patients, not your documentation.

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Artificial intelligence meets human compassion

See how Nuance solutions powered by deep learning and AI are helping clinicians turn their chairs back to focusing on the patient instead of technology.

Leveraging AI to positively impact patient care

Learn how Nuance healthcare solutions harness artificial intelligence for more accurate speech-to-text precision and better content extraction.

AI access for all

Discover how AI is empowering radiologists to advance from volume-based practices to value-based practices that are much more focused on patient care.

Solutions

Building on the intelligence your clinicians already have

To produce near-flawless documentation and radiology reports at the point-of-care, Nuance solutions are powered by artificial intelligence (AI) and machine learning. As a result, healthcare organizations are enjoying far higher productivity and satisfaction, superior performance against benchmarks, improvements to reimbursement and, most important, better clinical outcomes for their patients. 

See Nuance CAPD at work

An open platform for AI algorithms that augment radiology

An ecosystem of developers, data scientists, radiologists, academics and AI thought leaders is revolutionizing medical imaging with AI. The Nuance AI Marketplace for Diagnostic Imaging accelerates the development, adoption and ongoing improvement of imaging AI by providing open access to the industry’s most advanced research. Join a growing movement to foster the widespread adoption of AI algorithms by and for the global radiology community. 

Learn more about the Nuance AI Marketplace for Diagnostic Imaging

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Cloud-based speech platform for organizations of all sizes

From the first word, this cloud-based speech platform uses machine learning and Deep Neural Networks to capture the patient story from clinicians directly within the EHR from anywhere—with no need for on-site servers or storage. Its ease of use is why 97% of clinicians recommend Dragon Medical One to a friend.

This fully scalable solution was designed with virtualization in mind and supports acute and ambulatory IT infrastructures with one-click deployment. Nuance-hosted administration tools manage user voice profiles, automate updates and provide a robust set of analytics and insights to ensure you are maximizing your investment.

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Real-time feedback to ensure note quality and completeness

This Computer-Assisted Physician Documentation (CAPD) application is a seamless extension of your existing Dragon Medical One workflow, using algorithms to learn distinctive patterns, and facts and evidence to ask physicians the right question at the right time.

Once enabled, Dragon Medical Advisor analyzes notes in real time and suggests ways to make narratives stronger and more specific—for a more accurate reflection of patient conditions, diseases and resources used. It even prompts for patient safety indicators and increases diagnostic specificity to support accurate coding and outpatient risk-adjusted payment models. Use it to justify medical necessity decisions, accelerate billing, support better patient care and improve ICD-10 coding compliance and quality.

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Real-time CAPD directly within the EHR

Value-based care demands that physicians document details, complications and comorbidities to capture the true severity and acuity of each patient. To help address gaps in clinical information immediately, embedded Computer-Assisted Physician Documentation (CAPD) analyzes all notes from a patient encounter and offers real-time clinical guidance to ensure the documentation is more reflective of each patient’s condition.

By improving communication between caregivers earlier in the patient’s stay, CAPD can impact treatment decisions and care—ultimately driving better quality outcomes, reporting and appropriate reimbursement. CAPD is optimized to work with your clinicians’ preferred EHR workflows, like Cerner Document Quality Review (DQR) and Epic NoteReader CDI.

Embedded CAPD has been shown to improve documentation of patients with extreme severity of illness by 36% and realize a $55 revenue improvement per patient admission with increased specificity. See details

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View Epic NoteReader CDI press release

Read the Cerner Document Quality Review (DQR) data sheet

Read the Nuance CAPD and CDI for Epic data sheet

Rich, complete, structured data from physician narratives

Convert physician narratives to discrete, actionable and accurate information for real-time decision-making. Embedded Fact Extraction adds codifiable data—problems, procedures, medications, allergies, vitals and social history—to the patient chart to support regulatory, compliance and quality reporting initiatives. Embedded Fact Extraction is integrated into solutions like Epic NoteReader and MEDITECH NLP Fact Finder.

View Epic NoteReader CDI press release

View MEDITECH NLP Fact Finder press release

Read the Nuance CAPD and CDI for Epic data sheet

Automated advisor for your CDS teams

Nuance Computer-Assisted Clinical Documentation Improvement (CACDI) reads and analyzes all patient documents and EHR data in real time—scanning narrative documents for evidence of documentation improvement opportunities like diagnoses, procedures and clinical indicators. AI‑driven worklist triage automatically prioritizes encounters with the greatest opportunity for improvement based on clinical strategies from Nuance’s 750+ proven clinical strategies. All evidence is clearly highlighted and available to CDSs to review before sending a clarification on to the physician. This assistive technology helps CDSs organize and prioritize their workflow as well as expand their case coverage and productivity.

Read the CACDI data sheet

Real-time clinical guidance assistance for radiologists

Nuance PowerScribe 360 Reporting Clinical Guidance provides quick and easy voice-enabled access to evidence-based clinical guidelines at the point of documentation. This eliminates the need to stop and search for information to complete the report, increasing productivity. Clinical Guidance enables consistent follow-up recommendations, reducing risks and improving patient outcomes.

Read the PowerScribe 360 Reporting Clinical Guidance data sheet

In their own words: What customers are saying

That’s just the beginning

Machine learning and AI show great promise for healthcare. Explore innovations that amplify human intelligence to improve how clinicians and radiologists interact with patients and document care.

When you amplify human intelligence, better healthcare happens.

Technology should assist the clinician. Not the other way around. So we’re creating ways to amplify human intelligence—and free clinicians to focus on what matters most: the patient.

Nuance Florence

Nuance Florence is an AI-enabled virtual assistant that listens to physicians, understands their orders, and anticipates what will be needed next. See how using Nuance Florence reduces keystrokes from 87 clicks to 0 and saves up to 50% of time spent on complex orders.

Learn how artificial intelligence can ease the clinical documentation burden for your care teams.

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