Fraud detection – Biometric solutions for digital & contact center fraud

Stop impersonators, fraudsters and identity thieves in their tracks and leave them speechless

Put AI-powered, multi-modal biometric technology and targeted fraud detection techniques on your side with Nuance Security Suite. Our fraud solution accurately identifies the criminals behind account‑takeover attempts enabling organizations to go from fraud displacement to fraud prosecution.

Stop fraud before it starts

Nuance fraud solutions find known and unknown fraudsters impersonating legitimate customers and stop criminal activities in the contact center and on mobile apps and websites.

New and repeat career criminals attempt to steal from institutions every day. Nuance helps by highlighting risky transactions from known and new fraudsters - flagging agents in under 10 seconds. Our new Intelligent Detectors stop criminals before they can commit a crime. And with continuous authentication, Nuance customers can identify when a fraudster is using purloined credentials and "man in the middle" attacks.

This fraud challenge is only poised to grow with the increasing number of channels on which consumers engage and the rise of the digital wallet. Fraudsters do not approach account access in a siloed manner; instead, they take advantage of the growing channels, devices, and access points. In order to truly combat fraud, organizations need to have a cross-channel security approach that stops fraudsters wherever and however they attack.

Nuance is the established market leader in voice biometrics delivering a comprehensive state-of-the-art biometric solution for fraud and authentication that works seamlessly on a common platform to mitigate direct financial losses.

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Fraud prevention case study

Barclays case study

Read how Nuance helped Barclays improve their customer experience with voice biometric authentication.

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Security Suite Fraud prevention analyst report

Opus Research: Voice Biometrics Intelliview

In this report, Opus Research provides context for 19 firms offering authentication solutions that include voice biometrics.

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Benefits

Stats

The results are in

60%

of enterprises have fallen victim to social engineering in 2016.

70%

of call center fraud is perpetrated by the same actors.

55%

of consumers use the same passwords for online banking, emails and social media accounts.

2/3

of data breaches happen because of exploitation of weak or stolen passwords.

Features

A comprehensive security solution for voice and digital channels

Combatting fraud goes beyond just catching perpetrators. A complete solution is needed to prevent, prosecute and beat fraud.

Resources

Data sheet
Analyst report
Case study
Blog

Learn how Nuance Security Suite can help stop criminals from impersonating your customers.

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